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Terms & Conditions

Introduction

​Welcome to Neeps Interiors ("Company", "we", "our", "us"). These Terms and Conditions ("T&Cs") govern the use of our website, products, and services. By using our website www.neepsinteriors.co.za or purchasing from us, you agree to be bound by these terms.

Definitions

  • "Customer" or "You" refers to any person or business purchasing from or using our website.

  • "Goods" or "Products" refer to furniture, decor items, and other interior design products sold by Neeps Interiors.

  • "Services" include any interior design consultation or other related offerings.

  • "Website" refers to www.neepsinteriors.co.za.

Orders & Payments

  • All prices are in South African Rand (ZAR) and include VAT (if applicable).

  • Orders are only confirmed once full payment is received.

  • Payment methods accepted: Cash, EFT, Credit/Debit Card, and other secure payment gateways.

  • We reserve the right to reject or cancel any order due to pricing errors, stock unavailability, or fraudulent activity.

Delivery & Collection

Delivery:

  • We deliver across South Africa using third-party courier services.

  • Delivery times vary based on location (typically 7-21business days).

  • Delays caused by unforeseen circumstances (e.g., strikes, extreme weather) are beyond our control.

Collection:

  • Customers may collect items from our store by prior arrangement.

Delivery Fees:

  • Delivery fees are calculated at checkout and depend on your location.

Returns & Refunds (Consumer Protection Act Compliant)

Defective or Damaged Products

  • If a product is damaged or defective upon arrival, notify us within 7 days of delivery.

  • We will assess and either replace, repair, or refund the item as per the Consumer Protection Act (CPA).

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Non-Defective Returns

  • Customers may return products within 14 days of purchase, but must cover return shipping costs.

  • Items must be unused, in original packaging, and in resalable condition.

  • Refunds are processed within 10 business days after receiving and inspecting the return.

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Non-Returnable Items

  • Custom-made or personalized items.
    Items marked as "Final Sale".

Warranties & Liability

  • We guarantee that our products meet industry standards and are free from manufacturing defects.

  • The warranty period is (e.g., 1-3 months) for specific products.

  • We are not liable for:

    • Incorrect use or mishandling of products.

    • Damage caused by external factors (e.g., fire, water, negligence).

    • Minor variations in color, size, or texture, as natural materials may differ slightly.

Intellectual Property

  • All website content, including logos, images, and designs, is owned by or licensed to Neeps Interiors.

  • Unauthorized copying, reproduction, or distribution is strictly prohibited.

Privacy & Data Protection (POPIA Compliance)

    • We collect and process personal information in compliance with POPIA (Protection of Personal Information Act).
      Your information is used to process orders, communicate with you, and improve our services.
      You can request access, correction, or deletion of your personal data by emailing admin@neepsinteriors.co.za.

    • For full details, see our Privacy Policy.

Website Use & Restrictions

  • By accessing our website, you agree:
    Not to use the website for fraudulent or illegal activities.
    Not to attempt to hack, interfere with, or exploit security vulnerabilities.
    Not to use automated tools (e.g., bots, scrapers) to access website content without permission.

  • Failure to comply may result in legal action and website access restrictions

Dispute Resolution

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  • In case of a dispute, both parties agree to attempt resolution through negotiation first.

  • If unresolved, disputes will be referred to arbitration in Johannesburg, South Africa, in accordance with South African law.

Governing Law

  • These Terms & Conditions are governed by the laws of South Africa, including the:

  • Consumer Protection Act (CPA) – Protects consumer rights.

  • Electronic Communications and Transactions Act (ECTA) – Regulates online transactions.

  • Protection of Personal Information Act (POPIA) – Ensures data privacy.

  • Any legal proceedings must take place in a South African court.

Amendments & Updates

  • We reserve the right to update these T&Cs at any time.

  • Changes will be posted on our website with the latest update date.

  • Continued use of our website or services means you accept the updated terms.

Contact Information

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